User-generated content is everywhere—on social media, e-commerce sites, and more. While it keeps people engaged, it can also bring risks if harmful or inappropriate content slips through. This can damage your brand's reputation and push customers away.
Content moderation companies help businesses manage and filter user-generated content. They work with you to find and remove posts that go against community rules or legal standards. These companies combine human moderators, who understand context, with AI tools that quickly handle large amounts of content.
Choosing the right content moderation partner is key to keeping your platform safe and engaging for users. In this guide, we’ll walk you through some of the top companies in this space.
1. NeoWork
NeoWork is a global staffing and operations partner that helps businesses scale efficiently, offering a variety of services, including content moderation.
While we provide solutions like customer experience management, virtual assistants, and AI training, our model also extends to content moderation. We utilize human expertise and AI-driven processes to ensure quality moderation, which is key for businesses looking to maintain safe, compliant, and engaging platforms.
Our team manages large-scale workflows, making NeoWork ideal for brands needing fast and effective moderation solutions. By partnering with NeoWork, you can focus on growing your business while we moderate your user-generated content.
NeoWork Features
Our services combine human expertise with AI-driven tools to deliver tailored content moderation solutions. Here's a detailed breakdown of the key features NeoWork provides:
Tailored Moderation Strategies
NeoWork develops tailored moderation strategies that consider cultural context and cultural nuances. Understanding these elements is crucial for effectively addressing sensitive issues, and ensuring that moderation efforts resonate with diverse audiences.
This contextual awareness helps prevent harmful content from impacting users or damaging brand reputation.
AI-Driven Tools
To combat challenges such as fraud and scams, NeoWork employs a combination of AI-driven tools and skilled human moderators. The technology allows for real-time monitoring and swift identification of inappropriate content, while human moderators apply empathy and nuanced understanding to complex situations.
This dual approach ensures that content moderation is not only efficient but also sensitive to the needs of the community.
Skilled Human Moderators
While technology is vital, NeoWork recognizes the importance of human judgment in nuanced decision-making. Our team of skilled moderators brings empathy and understanding to complex situations, ensuring that responses are contextually appropriate.
This human touch is essential for effectively managing PR response strategies during crises involving hate speech or discrimination.
Strong Employee Program
NeoWork has an impressive employee retention rate of 91%, which significantly exceeds the industry average of 60%. This high retention rate indicates that NeoWork’s employees are satisfied and motivated, leading to better performance and consistency in the quality of content moderation services.
With a stable and experienced team, businesses can rely on NeoWork to consistently deliver high-quality work.
Scalable Service Tiers
NeoWork offers a tiered service model, starting with basic offerings at the starter tier, which provides essential moderation services.
As businesses grow and their needs evolve, they can upgrade to higher tiers that offer more comprehensive solutions, including advanced analytics and enhanced support for community management.
NeoWork's commitment to innovation in content moderation helps businesses navigate the complexities of digital interactions, fostering a safer online environment that encourages positive user engagement.
If you're in search of a reliable content moderation partner, NeoWork provides the flexibility, efficiency, and expertise to help keep your platform safe and compliant. Book a free consultation and learn how NeoWork can help you with content moderation.
2. TELUS International
TELUS International is recognized for its content moderation services, which prioritize brand safety and user protection across various digital platforms. They serve multiple sectors, including social media and e-commerce.
Key Features:
- Round-the-Clock Moderation: TELUS provides 24/7 moderation services to ensure continuous oversight of online content.
- High-Volume Expertise: The company has experience managing environments with significant content flow, enabling efficient handling of user-generated material.
- Focus on Community Integrity: Their commitment to user well-being and maintaining community standards is evident in their operational practices.
By integrating advanced technology with human oversight, TELUS International aims to create safer online spaces while addressing the complexities of content moderation. Their approach balances efficiency with a nuanced understanding of cultural sensitivities, ensuring that moderation aligns with community expectations.
3. Digital Minds BPO
Digital Minds BPO provides a variety of content moderation solutions, including community moderation, dating site moderation, and image/video moderation. These services are designed to ensure that your platform remains safe from harmful or inappropriate content.
Their services combine both human moderators and AI tools, ensuring that both contextual understanding and speed are maintained when moderating content. The human element adds nuance to the process, while AI enhances efficiency by handling large volumes of content.
Key Features:
- Customizable Moderation Plans: Every platform has unique needs, and Digital Minds BPO understands this. They offer flexible and customizable moderation plans that allow businesses to tailor the services to their specific community guidelines, ensuring content stays within the desired boundaries.
- Human Moderators and AI Integration: Their moderation system combines both human moderators and AI tools to optimize content review. Human moderators provide contextual understanding, making nuanced decisions that AI alone might miss. AI tools handle large volumes of content quickly, automating the review of routine or clear-cut violations like explicit content or spam.
- 24/7 Availability and Scalability: Digital Minds BPO offers 24/7 moderation, ensuring your platform stays safe around the clock. Their services are also scalable, meaning they can handle increasing content volumes as your business grows without compromising the quality or speed of moderation.
- Cost-Effective Solutions: Operating from the Philippines, Digital Minds BPO offers affordable content moderation services. By leveraging cost-effective labor while maintaining high standards, they help businesses save money while ensuring reliable content moderation at scale.
By integrating technology with human oversight, Digital Minds BPO aims to provide reliable content moderation services tailored to the needs of various industries.
Their approach emphasizes not only efficiency but also the importance of maintaining a positive online environment for users.
4. Alorica
Alorica moderates content across 35 countries and supports 20+ languages, ensuring that your platform's moderation is culturally relevant and context-driven, regardless of where your users are located.
They handle a wide variety of content, including text, images, videos, and live streams, ensuring harmful or inappropriate content is quickly flagged and removed. This includes moderating user-generated content like social media posts, reviews, and more.
Alorica’s services combine AI solutions and human moderators, ensuring faster response times and high-quality content review. AI boosts efficiency, while human moderators provide the nuanced judgment required for complex content.
Key Features:
- Multi-Lingual Moderation: Alorica offers moderation in over 20 languages, catering to the needs of global brands.
- Cultural Sensitivity: Their teams prioritize understanding cultural nuances, which aids in making appropriate content decisions.
- Scalable Solutions: The company provides adaptable moderation services suitable for businesses of varying sizes.
Alorica aims to support brands in maintaining safe and engaging online environments by combining advanced technology with a deep understanding of local contexts. Their approach emphasizes the importance of aligning content moderation practices with diverse cultural expectations while ensuring efficient operations.
5. Genpact
Genpact uses AI technology and human expertise to provide effective moderation. AI helps automate the detection of inappropriate content, while human moderators apply context to make nuanced decisions, ensuring that content complies with platform policies.
It offers customized content moderation services for various industries, including social media, e-commerce, gaming, streaming, and online dating. They adapt their solutions to meet the specific needs, regulations, and cultural considerations of each platform.
Key Features:
- AI-Powered Moderation: Their solutions are designed for high-volume platforms, ensuring effective user-generated content management.
- Experienced Moderators: A team of skilled moderators conducts thorough content reviews, adding a layer of human judgment to automated processes.
- Compliance Focus: Genpact emphasizes adherence to legal and community standards, helping businesses navigate complex regulatory environments.
By leveraging advanced technology alongside human oversight, Genpact aims to support organizations in maintaining a positive online presence. Their strategic approach enhances operational efficiency and fosters user trust and safety in digital spaces.
These companies represent some of the best in the industry, offering reliable and innovative solutions to ensure your platform remains a safe, engaging space for users. Depending on your business needs, partnering with one of these providers can significantly enhance your content moderation strategy.
How to Choose the Right Content Moderation Partner for Your Business
Selecting the right content moderation partner is crucial to maintaining a safe and engaging online environment for your users. Here are some key factors to consider when choosing the best content moderation service for your business:
1. Understand Your Business Needs
Start by evaluating your specific content moderation requirements. Ask yourself:
- What type of content do you need moderated (text, images, videos, etc.)?
- Do you have specific industry regulations or community guidelines to follow?
- Are you dealing with large volumes of content or a smaller platform? Understanding your needs will help you select a partner that can provide tailored solutions.
2. Evaluate the Technology and Tools
A strong content moderation partner should offer a combination of AI-driven tools and human moderators. AI tools can handle large volumes of content quickly, but human moderators bring the contextual understanding necessary for complex situations. Look for a partner that integrates both for efficiency and accuracy.
3. Scalability
As your business grows, so will the amount of content you need to moderate. Choose a partner that can scale their services to handle increased content volumes without compromising quality. Whether you’re a startup or an enterprise, ensure that your moderation provider can grow with you.
4. Global Coverage and Language Support
If your platform serves users in different regions or speaks multiple languages, you’ll need a content moderation partner with global reach. Look for companies that offer multi-language support and understand regional cultural sensitivities to ensure a consistent user experience across all markets.
Cultural fit is another important factor to consider. Choose a partner that understands your brand values, communication style, and BPO provider preferences to foster a strong working relationship. Alignment in these areas can lead to more effective collaboration and better results.
5. Compliance and Legal Expertise
Your content moderation partner should be well-versed in legal compliance and community standards. Make sure they understand the specific regulations that apply to your industry and can help you enforce policies that protect your brand and users.
6. Turnaround Time and Efficiency
Speed is critical in content moderation. Harmful content can quickly damage your brand, so it’s important that your partner can respond in real time or near real time. Ask about their average turnaround time for flagging and removing content and whether they offer 24/7 monitoring.
7. Customization and Flexibility
Every platform has unique needs, and your moderation partner should be able to customize their services accordingly. Ensure that they can adapt to your specific guidelines, whether you need strict moderation or a more lenient approach based on your platform's goals.
8. Cost-Effectiveness
Cost is an important consideration, but it should not be the only factor. While you want a service that fits within your budget, prioritize quality and reliability over cheap solutions. Some providers offer flexible pricing models, so find one that aligns with your platform’s size and content volume.
Key Factors to Consider When Choosing a Content Moderation Company
Selecting the right content moderation company is a significant decision that can impact your brand's reputation, user experience, and overall success. To ensure you find the best fit for your business, consider the following key factors:
1. Expertise and Experience
A content moderation company's expertise and experience in your industry can make a substantial difference in the quality of their services. Look for a provider with a proven track record of success in managing content similar to yours.
They should have a deep understanding of your specific moderation needs, target audience, and regulatory requirements. An experienced team will be better equipped to handle complex situations and provide valuable insights to help you optimize your content strategy.
2. Scalability and Flexibility
As your business grows and evolves, your content moderation needs will likely change. Choose a company that can adapt to your expanding requirements and handle sudden spikes in content volume without compromising quality.
A flexible provider will offer customizable solutions that align with your unique goals and can quickly adjust their approach as needed. This scalability ensures that you can rely on your content moderation partner to support your business at every stage of growth.
3. Technology and Innovation
In the rapidly evolving digital landscape, staying ahead of the curve is essential. Opt for a content moderation company that invests in advanced technologies, such as artificial intelligence (AI) and machine learning, to streamline the moderation process and improve accuracy.
These innovative tools can help identify and flag potentially problematic content more efficiently, reducing the workload on human moderators and enabling faster response times. A tech-savvy provider will also be better positioned to adapt to new platforms, content formats, and emerging threats, keeping your brand protected in the face of changing online dynamics.
4. Types of Outsourcing Contracts
When partnering with a content moderation company, it's important to understand the different types of outsourcing contracts available. Selecting the right engagement model can significantly impact the success of your collaboration.
Types of outsourcing contracts include time and materials, fixed price, and outcome-based agreements, each with its own benefits and considerations.
By familiarizing yourself with these options, you can make an informed decision and choose a contract structure that aligns with your budget, timeline, and desired level of involvement in the moderation process.
Protect Your Platform with Top-Tier Content Moderation Solutions
Outsourcing content moderation to a specialized company can significantly benefit your business. When choosing the right partner, consider their experience in your industry, technological capabilities, and how well they align with your company’s culture and values.
For example, NeoWork offers customized content moderation solutions that blend human expertise with cutting-edge technology, ensuring that your brand stays protected while providing a seamless user experience across different sectors.
The decision to outsource content moderation should align with your business’s specific needs, resources, and long-term growth objectives. For many companies, working with a trusted content moderation provider is a smart choice that helps maintain a safe, engaging online space while allowing the team to focus on core business functions.
NeoWork’s tailored solutions ensure that you get the right mix of human insight and technology to meet your unique requirements.
Book a free consultation today to learn how we can help protect your brand, improve engagement, and streamline your content moderation process.
Best Content Moderation Companies
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User-generated content is everywhere—on social media, e-commerce sites, and more. While it keeps people engaged, it can also bring risks if harmful or inappropriate content slips through. This can damage your brand's reputation and push customers away.
Content moderation companies help businesses manage and filter user-generated content. They work with you to find and remove posts that go against community rules or legal standards. These companies combine human moderators, who understand context, with AI tools that quickly handle large amounts of content.
Choosing the right content moderation partner is key to keeping your platform safe and engaging for users. In this guide, we’ll walk you through some of the top companies in this space.
1. NeoWork
NeoWork is a global staffing and operations partner that helps businesses scale efficiently, offering a variety of services, including content moderation.
While we provide solutions like customer experience management, virtual assistants, and AI training, our model also extends to content moderation. We utilize human expertise and AI-driven processes to ensure quality moderation, which is key for businesses looking to maintain safe, compliant, and engaging platforms.
Our team manages large-scale workflows, making NeoWork ideal for brands needing fast and effective moderation solutions. By partnering with NeoWork, you can focus on growing your business while we moderate your user-generated content.
NeoWork Features
Our services combine human expertise with AI-driven tools to deliver tailored content moderation solutions. Here's a detailed breakdown of the key features NeoWork provides:
Tailored Moderation Strategies
NeoWork develops tailored moderation strategies that consider cultural context and cultural nuances. Understanding these elements is crucial for effectively addressing sensitive issues, and ensuring that moderation efforts resonate with diverse audiences.
This contextual awareness helps prevent harmful content from impacting users or damaging brand reputation.
AI-Driven Tools
To combat challenges such as fraud and scams, NeoWork employs a combination of AI-driven tools and skilled human moderators. The technology allows for real-time monitoring and swift identification of inappropriate content, while human moderators apply empathy and nuanced understanding to complex situations.
This dual approach ensures that content moderation is not only efficient but also sensitive to the needs of the community.
Skilled Human Moderators
While technology is vital, NeoWork recognizes the importance of human judgment in nuanced decision-making. Our team of skilled moderators brings empathy and understanding to complex situations, ensuring that responses are contextually appropriate.
This human touch is essential for effectively managing PR response strategies during crises involving hate speech or discrimination.
Strong Employee Program
NeoWork has an impressive employee retention rate of 91%, which significantly exceeds the industry average of 60%. This high retention rate indicates that NeoWork’s employees are satisfied and motivated, leading to better performance and consistency in the quality of content moderation services.
With a stable and experienced team, businesses can rely on NeoWork to consistently deliver high-quality work.
Scalable Service Tiers
NeoWork offers a tiered service model, starting with basic offerings at the starter tier, which provides essential moderation services.
As businesses grow and their needs evolve, they can upgrade to higher tiers that offer more comprehensive solutions, including advanced analytics and enhanced support for community management.
NeoWork's commitment to innovation in content moderation helps businesses navigate the complexities of digital interactions, fostering a safer online environment that encourages positive user engagement.
If you're in search of a reliable content moderation partner, NeoWork provides the flexibility, efficiency, and expertise to help keep your platform safe and compliant. Book a free consultation and learn how NeoWork can help you with content moderation.
2. TELUS International
TELUS International is recognized for its content moderation services, which prioritize brand safety and user protection across various digital platforms. They serve multiple sectors, including social media and e-commerce.
Key Features:
- Round-the-Clock Moderation: TELUS provides 24/7 moderation services to ensure continuous oversight of online content.
- High-Volume Expertise: The company has experience managing environments with significant content flow, enabling efficient handling of user-generated material.
- Focus on Community Integrity: Their commitment to user well-being and maintaining community standards is evident in their operational practices.
By integrating advanced technology with human oversight, TELUS International aims to create safer online spaces while addressing the complexities of content moderation. Their approach balances efficiency with a nuanced understanding of cultural sensitivities, ensuring that moderation aligns with community expectations.
3. Digital Minds BPO
Digital Minds BPO provides a variety of content moderation solutions, including community moderation, dating site moderation, and image/video moderation. These services are designed to ensure that your platform remains safe from harmful or inappropriate content.
Their services combine both human moderators and AI tools, ensuring that both contextual understanding and speed are maintained when moderating content. The human element adds nuance to the process, while AI enhances efficiency by handling large volumes of content.
Key Features:
- Customizable Moderation Plans: Every platform has unique needs, and Digital Minds BPO understands this. They offer flexible and customizable moderation plans that allow businesses to tailor the services to their specific community guidelines, ensuring content stays within the desired boundaries.
- Human Moderators and AI Integration: Their moderation system combines both human moderators and AI tools to optimize content review. Human moderators provide contextual understanding, making nuanced decisions that AI alone might miss. AI tools handle large volumes of content quickly, automating the review of routine or clear-cut violations like explicit content or spam.
- 24/7 Availability and Scalability: Digital Minds BPO offers 24/7 moderation, ensuring your platform stays safe around the clock. Their services are also scalable, meaning they can handle increasing content volumes as your business grows without compromising the quality or speed of moderation.
- Cost-Effective Solutions: Operating from the Philippines, Digital Minds BPO offers affordable content moderation services. By leveraging cost-effective labor while maintaining high standards, they help businesses save money while ensuring reliable content moderation at scale.
By integrating technology with human oversight, Digital Minds BPO aims to provide reliable content moderation services tailored to the needs of various industries.
Their approach emphasizes not only efficiency but also the importance of maintaining a positive online environment for users.
4. Alorica
Alorica moderates content across 35 countries and supports 20+ languages, ensuring that your platform's moderation is culturally relevant and context-driven, regardless of where your users are located.
They handle a wide variety of content, including text, images, videos, and live streams, ensuring harmful or inappropriate content is quickly flagged and removed. This includes moderating user-generated content like social media posts, reviews, and more.
Alorica’s services combine AI solutions and human moderators, ensuring faster response times and high-quality content review. AI boosts efficiency, while human moderators provide the nuanced judgment required for complex content.
Key Features:
- Multi-Lingual Moderation: Alorica offers moderation in over 20 languages, catering to the needs of global brands.
- Cultural Sensitivity: Their teams prioritize understanding cultural nuances, which aids in making appropriate content decisions.
- Scalable Solutions: The company provides adaptable moderation services suitable for businesses of varying sizes.
Alorica aims to support brands in maintaining safe and engaging online environments by combining advanced technology with a deep understanding of local contexts. Their approach emphasizes the importance of aligning content moderation practices with diverse cultural expectations while ensuring efficient operations.
5. Genpact
Genpact uses AI technology and human expertise to provide effective moderation. AI helps automate the detection of inappropriate content, while human moderators apply context to make nuanced decisions, ensuring that content complies with platform policies.
It offers customized content moderation services for various industries, including social media, e-commerce, gaming, streaming, and online dating. They adapt their solutions to meet the specific needs, regulations, and cultural considerations of each platform.
Key Features:
- AI-Powered Moderation: Their solutions are designed for high-volume platforms, ensuring effective user-generated content management.
- Experienced Moderators: A team of skilled moderators conducts thorough content reviews, adding a layer of human judgment to automated processes.
- Compliance Focus: Genpact emphasizes adherence to legal and community standards, helping businesses navigate complex regulatory environments.
By leveraging advanced technology alongside human oversight, Genpact aims to support organizations in maintaining a positive online presence. Their strategic approach enhances operational efficiency and fosters user trust and safety in digital spaces.
These companies represent some of the best in the industry, offering reliable and innovative solutions to ensure your platform remains a safe, engaging space for users. Depending on your business needs, partnering with one of these providers can significantly enhance your content moderation strategy.
How to Choose the Right Content Moderation Partner for Your Business
Selecting the right content moderation partner is crucial to maintaining a safe and engaging online environment for your users. Here are some key factors to consider when choosing the best content moderation service for your business:
1. Understand Your Business Needs
Start by evaluating your specific content moderation requirements. Ask yourself:
- What type of content do you need moderated (text, images, videos, etc.)?
- Do you have specific industry regulations or community guidelines to follow?
- Are you dealing with large volumes of content or a smaller platform? Understanding your needs will help you select a partner that can provide tailored solutions.
2. Evaluate the Technology and Tools
A strong content moderation partner should offer a combination of AI-driven tools and human moderators. AI tools can handle large volumes of content quickly, but human moderators bring the contextual understanding necessary for complex situations. Look for a partner that integrates both for efficiency and accuracy.
3. Scalability
As your business grows, so will the amount of content you need to moderate. Choose a partner that can scale their services to handle increased content volumes without compromising quality. Whether you’re a startup or an enterprise, ensure that your moderation provider can grow with you.
4. Global Coverage and Language Support
If your platform serves users in different regions or speaks multiple languages, you’ll need a content moderation partner with global reach. Look for companies that offer multi-language support and understand regional cultural sensitivities to ensure a consistent user experience across all markets.
Cultural fit is another important factor to consider. Choose a partner that understands your brand values, communication style, and BPO provider preferences to foster a strong working relationship. Alignment in these areas can lead to more effective collaboration and better results.
5. Compliance and Legal Expertise
Your content moderation partner should be well-versed in legal compliance and community standards. Make sure they understand the specific regulations that apply to your industry and can help you enforce policies that protect your brand and users.
6. Turnaround Time and Efficiency
Speed is critical in content moderation. Harmful content can quickly damage your brand, so it’s important that your partner can respond in real time or near real time. Ask about their average turnaround time for flagging and removing content and whether they offer 24/7 monitoring.
7. Customization and Flexibility
Every platform has unique needs, and your moderation partner should be able to customize their services accordingly. Ensure that they can adapt to your specific guidelines, whether you need strict moderation or a more lenient approach based on your platform's goals.
8. Cost-Effectiveness
Cost is an important consideration, but it should not be the only factor. While you want a service that fits within your budget, prioritize quality and reliability over cheap solutions. Some providers offer flexible pricing models, so find one that aligns with your platform’s size and content volume.
Key Factors to Consider When Choosing a Content Moderation Company
Selecting the right content moderation company is a significant decision that can impact your brand's reputation, user experience, and overall success. To ensure you find the best fit for your business, consider the following key factors:
1. Expertise and Experience
A content moderation company's expertise and experience in your industry can make a substantial difference in the quality of their services. Look for a provider with a proven track record of success in managing content similar to yours.
They should have a deep understanding of your specific moderation needs, target audience, and regulatory requirements. An experienced team will be better equipped to handle complex situations and provide valuable insights to help you optimize your content strategy.
2. Scalability and Flexibility
As your business grows and evolves, your content moderation needs will likely change. Choose a company that can adapt to your expanding requirements and handle sudden spikes in content volume without compromising quality.
A flexible provider will offer customizable solutions that align with your unique goals and can quickly adjust their approach as needed. This scalability ensures that you can rely on your content moderation partner to support your business at every stage of growth.
3. Technology and Innovation
In the rapidly evolving digital landscape, staying ahead of the curve is essential. Opt for a content moderation company that invests in advanced technologies, such as artificial intelligence (AI) and machine learning, to streamline the moderation process and improve accuracy.
These innovative tools can help identify and flag potentially problematic content more efficiently, reducing the workload on human moderators and enabling faster response times. A tech-savvy provider will also be better positioned to adapt to new platforms, content formats, and emerging threats, keeping your brand protected in the face of changing online dynamics.
4. Types of Outsourcing Contracts
When partnering with a content moderation company, it's important to understand the different types of outsourcing contracts available. Selecting the right engagement model can significantly impact the success of your collaboration.
Types of outsourcing contracts include time and materials, fixed price, and outcome-based agreements, each with its own benefits and considerations.
By familiarizing yourself with these options, you can make an informed decision and choose a contract structure that aligns with your budget, timeline, and desired level of involvement in the moderation process.
Protect Your Platform with Top-Tier Content Moderation Solutions
Outsourcing content moderation to a specialized company can significantly benefit your business. When choosing the right partner, consider their experience in your industry, technological capabilities, and how well they align with your company’s culture and values.
For example, NeoWork offers customized content moderation solutions that blend human expertise with cutting-edge technology, ensuring that your brand stays protected while providing a seamless user experience across different sectors.
The decision to outsource content moderation should align with your business’s specific needs, resources, and long-term growth objectives. For many companies, working with a trusted content moderation provider is a smart choice that helps maintain a safe, engaging online space while allowing the team to focus on core business functions.
NeoWork’s tailored solutions ensure that you get the right mix of human insight and technology to meet your unique requirements.
Book a free consultation today to learn how we can help protect your brand, improve engagement, and streamline your content moderation process.
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