NeoWork’s Story
Reinventing Global Teams
NeoWork was born out of frustration with the Business Process Outsourcing status quo. Here’s how we got where we are today–and where we’re headed next.
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Drawn by his love for salsa dancing and warm weather, NeoWork's founder, Joshua journeyed to Medellín, Colombia for a year.
There, he built an augmented reality training platform and was blown away by the level of local engineering talent he found.
He began to wonder: How much more top-notch talent was there in Colombia and other countries just waiting to be leveraged on the global stage?
Back in Los Angeles, Joshua was brought on as an early employee of Bird during its hyper-growth phase, reaching a $2 billion valuation in its first year.
On assignment in Manila, Philippines, Joshua assembled a dynamic operations team of 33 teammates in just six weeks.
This experience showcased the value of an excellent global team for effective scaling. If outsourcing helped Bird so much, surely countless other American companies could benefit too.
As his interest in the outsourcing space grew, Joshua realized something wasn’t adding up. There was no shortage of international talent ready to help staff American companies and no shortage of American companies in need of it.
Yet most BPO companies were producing subpar results, plagued by high turnover, burnout, and strained client relationships.
The breakdown had little to do with the actual staffers and everything to do with how they were treated, trained, and managed.
We founded NeoWork to do things differently. What was obvious to us was radical to the outsourcing industry and informed the central tenet of our philosophy: Investing in recruiting, training, and continuously incentivizing top-level talent allows us to deliver better results for our clients.
NeoWork is more than a new way to work. It’s a model where our team and our clients win together.
As the pandemic swept the globe, startups needed reliable 24/7 support systems like never before. Demand for NeoWork skyrocketed, and we scaled our operations, growing our team by 500%. Our value as a company was clear: We empower our clients to thrive in the face of rapid change.
At NeoWork, success is measured not just in metrics, but in human connections. We are proud to continue attracting and retaining dedicated team members who are passionate about driving meaningful change. Together, we redefine what is possible, embracing a growth mindset in a global landscape of talent and innovation.
If you’re ready to unleash the potential of your business, let’s get to work.
