Teleperformance has long been a dominant player in the business process outsourcing (BPO) industry, offering global reach and various services. It serves approximately 170 markets and manages client programs in over 265 languages.

However, some people find that Teleperformance's offerings do not fully meet their specific requirements—such as more personalized customer service, faster integration of emerging technologies, or cost-effective alternatives.

You may be seeking a business process outsourcing (BPO) partner that provides more adaptable solutions, emphasizes employee engagement, or focuses on innovative AI-driven technologies. 

In this article, we’ll explore several Teleperformance alternatives that deliver these benefits and more.

Alternative #1: NeoWork

NeoWork is a boutique business process outsourcing (BPO) company that partners with startups and high-growth companies.

In an industry where efficiency and quality are paramount, NeoWork emerges as a viable alternative to Teleperformance.

Our approach combines innovative solutions with a deep understanding of client needs. We focus on creating value and driving success for businesses across various sectors.

At NeoWork, we recognize the importance of seamless customer interactions and operational excellence. Our services enhance operational efficiency and meaningfully contribute to your company's growth and development.

We take pride in our ability to connect businesses with top global talent, ensuring that your needs for quality customer service and expert support are met with precision and care. 

Our 94% average CSAT rating reflects this commitment, demonstrating our dedication to achieving high customer satisfaction.

Unlike larger BPO providers, at NeoWork, we adopt a startup mindset, providing à la carte services that can easily be adjusted as businesses scale. 

NeoWork vs. Teleperformance: How Do They Compare?

• Contract Flexibility: NeoWork offers flexible, transparent contract terms, contrasting with the more extended, more rigid agreements often associated with larger firms like Teleperformance.
• Focus on Employee Satisfaction: We prioritize upskilling and career development, fostering a positive work environment that enhances retention rates and ensures high-quality service. Teleperformance, while also focusing on employee development, operates on a much larger scale, which may impact the personalized attention to staff development.
• Pricing Structure: NeoWork provides competitive pricing with clear, upfront costs to deliver value without compromising service quality. Teleperformance operates with a pricing model typical of large, global entities, which might not always fit smaller or mid-sized companies' budgets.
• Range of Services: Both companies offer a wide array of services. NeoWork emphasizes using advanced AI and technology to enhance and streamline operations, providing a modernized approach to customer experience and back-office support.
• Regional Expertise: NeoWork is known for its expertise in the Philippines and Colombia, with strengths in bilingual support. Teleperformance operates globally but may not offer the same level of cultural specialization for smaller, high-touch accounts.

NeoWork Features and Benefits

Each feature at NeoWork is designed with our client's success in mind; here's how:

1. Personalized Customer Experience

At NeoWork, we understand each interaction matters. 

Our customer experience services are tailored to meet your unique business needs.

Efficiency and quality are at the forefront of our work. Focusing on these aspects guarantees satisfaction and a notable enhancement in your business's connection with its customers.

Our team has the latest tools and training to handle every customer interaction with expertise and empathy, driving loyalty and satisfaction. 

This commitment to excellence is exemplified by our collaboration with CareRev, where we achieved a 98.12% Quality Assurance average score over the last 12 months, underscoring our dedication to delivering exceptional results for our clients.

2. Advanced AI Solutions

Implementing AI into your operations can significantly streamline workflows and improve efficiency.

With our AI Training + MVP Solutions, we utilize AI in data labeling and model training for our clients' machine learning projects. We then deliver constant feedback and data to your product team, informing them of the build.

NeoWork also harnesses the power of advanced AI to support various back-office tasks and customer service processes.

Our AI solutions automate and enhance the quality and speed of service your customers receive, boosting overall satisfaction and loyalty.

Integrating AI into our service offerings gives businesses the tools they need to stay ahead in today's fast-paced market.

3. Global Talent Pool

Access to a global talent pool ensures your business is supported by skilled professionals who can drive growth.

NeoWork connects you with top talent across different industries and regions.

Our emphasis on quality staffing solutions means your business can scale effectively, meeting demands and exceeding expectations in service delivery.

We take great care in selecting the right talent for your needs, ensuring a perfect match that supports your business objectives and culture.

NeoWork Pricing

NeoWork offers three distinct pricing tiers: Starter, Premium, and Enterprise, each tailored to the specific needs of different types of operations.

1. Starter Plan – $11/hr
   This plan is ideal for businesses looking for basic support services at an affordable rate. It includes data labeling, data entry, content moderation, and chat/email support. NeoWork promises strong written English and attention to detail from the team members in this tier. It’s an excellent choice for companies needing straightforward back-office support without complex requirements.
2. Premium Plan – $14/hr
   The premium plan offers more specialized roles, such as virtual assistants, sales development representatives, bookkeepers, and voice support. This tier focuses on individuals with a neutral English accent and the ability to navigate ambiguous situations, making it ideal for customer-facing roles that require clear communication and adaptability.
3. Enterprise Plan – Custom Pricing
   The Enterprise plan offers custom pricing for larger operations or companies with specific, high-level needs. This package has added value, including quality assurance managers, workforce management, and dedicated trainers. It's particularly useful for businesses needing bilingual Spanish/English support, software engineers, graphic designers, and video editors. With this plan, companies can benefit from tailored solutions focusing on high-quality output and technical expertise.

These pricing options and operational benefits make NeoWork a compelling choice for businesses seeking flexibility, competitive rates, and value-added services without the hidden costs that can make outsourcing less accessible.

To scale your business with a fully remote, flexible team that provides top-notch service without the high overhead costs, NeoWork is the partner you've been searching for.

With competitive pricing, agile solutions, and a commitment to integrating seamlessly with your team, we ensure that your operations are in the best hands.

Contact us today to discuss your unique needs. Let's work together to take your operations to the next level.

Alternative #2: CloudTask

CloudTask specializes in B2B lead generation, sales outsourcing, and customer service solutions. It operates as a global marketplace that connects businesses with highly skilled remote professionals and sales agencies to drive revenue growth. 

CloudTask focuses on helping companies find the right talent to handle sales development, customer support, and marketing, all through a streamlined platform that facilitates the hiring and managing of outsourced teams.

Unlike traditional outsourcing providers, CloudTask is unique in its marketplace approach, which allows businesses to select, negotiate, and manage contracts directly with vetted sales agencies and remote professionals.

With operations spanning multiple countries, CloudTask provides access to a global talent pool, ensuring companies can find professionals suited to their needs.

Additionally, CloudTask strongly focuses on sales performance and customer engagement, providing companies with the tools to improve lead conversion rates, customer acquisition costs, and overall sales revenue.

Why CloudTask is a Good Alternative to Teleperformance

• Marketplace Model: CloudTask’s marketplace allows businesses to select from various sales agencies and professionals, offering more flexibility than Teleperformance's traditional outsourcing model.
• Specialized Focus: While Teleperformance provides a broad range of services, CloudTask excels in B2B lead generation and sales outsourcing, making it an ideal partner for businesses focused on sales growth and customer engagement.
• Global Talent Pool: CloudTask provides access to a diverse global talent pool, particularly for companies seeking specialized sales and customer service skills.
• Cost-Effective Solutions: CloudTask enables businesses to negotiate directly with agencies, potentially leading to more cost-efficient solutions tailored to specific needs.
• Scalability: CloudTask’s flexible marketplace allows businesses to scale their operations up or down depending on demand quickly, offering agility that may be harder to achieve with larger outsourcing firms like Teleperformance.

CloudTask Features and Benefits

• Sales Outsourcing: CloudTask connects businesses with expert sales agencies to help with lead generation, sales strategy development, and market research, providing end-to-end sales management solutions.
• Customer Support: Their remote professionals offer high-quality customer support services, helping businesses enhance customer engagement and satisfaction.
• Customizable Services: The marketplace model allows for flexible, à la carte service offerings, so businesses can select only the services they need, from sales to customer service and marketing support.
• Performance Tracking: CloudTask includes comprehensive performance monitoring and reporting, helping businesses track metrics like conversion rates, sales cycle length, and customer acquisition costs.
• Ease of Use: The platform is designed to be user-friendly, allowing businesses to easily browse talent, hire professionals, and manage contracts with minimal hassle.

CloudTask’s flexibility, a global talent network, and sales-centric services make it a strong alternative to Teleperformance for companies seeking focused support in driving growth and enhancing customer interactions.

CloudTask Pricing

CloudTask's pricing plans are for businesses of all sizes, offering scalable solutions that grow with your company.

Each plan is structured to provide value, focusing on maximizing return on investment through various sales and customer support services.

Alternative #3: Peak Support

Peak Support is a fast-growing business process outsourcing (BPO) company that provides customer service, technical support, sales operations, and back-office services to high-growth companies. 

With a global presence in the Philippines, Colombia, and the United States, Peak Support has quickly established itself as a trusted partner for companies looking to outsource essential business functions. 

The company prides itself on building dedicated teams for each client, ensuring personalized service and high-quality performance.

Peak Support's success lies in its strong team-oriented culture and emphasis on integrity, continuous improvement, and investment in people and infrastructure. This client-first approach ensures that the company delivers consistent, high-quality services across various sectors, helping businesses scale effectively while maintaining excellent customer experiences.

Why Peak Support is a Good Alternative to Teleperformance

• Customized Service: Peak Support builds dedicated teams for each client, ensuring personalized support, whereas Teleperformance typically serves a much broader client base with more standardized processes.
• Global Presence: With operations in the Philippines, Colombia, and the U.S., Peak Support offers geographic flexibility, allowing companies to tap into diverse talent pools for various outsourcing needs.
• High-Growth Focus: Peak Support has a startup mindset, making it an ideal partner for rapidly growing companies seeking agility and scalable solutions.
• Flexibility: Peak Support maintains a minimum team size of just four agents, allowing businesses to start small and scale as needed, providing greater flexibility than some larger BPO providers.
• Client-First Approach: The company emphasizes seamless communication and high-level professionalism, ensuring clients receive tailored, high-quality service with a strong focus on their business needs.

Peak Support Features and Benefits

• Dedicated Teams: Each client has a custom team focused solely on their business, ensuring consistent, high-quality service tailored to specific needs.
• Global Delivery Model: Peak Support operates across multiple regions, providing businesses access to a diverse, global talent pool with expertise in customer service, technical support, and sales operations.
• Comprehensive Service Offerings: Peak Support's services include customer support, back-office operations, sales infrastructure development, and lead generation, making It a full-service BPO partner.
• Strong Hiring and Training Practices: Peak Support is known for its strict hiring policies and extensive training programs, ensuring its agents are well-equipped to deliver superior results.
• Scalable Solutions: From handling high-volume customer interactions to managing repetitive back-office tasks, Peak Support offers scalable solutions that can grow alongside your business.

Peak Support Pricing

Peak Support's pricing structure is designed to accommodate the needs of growing businesses, offering scalable solutions that can adjust to varying demands. 

While specific pricing details are not publicly disclosed, the company provides customized quotes based on each client's unique requirements.

Alternative #4: Helpware

Helpware is a modern business process outsourcing (BPO) company that aims to reshape the outsourcing industry by focusing on a people-first approach. 

With offices in the United States, Mexico, the Philippines, Ukraine, Germany, Poland, and Albania, Helpware builds customized teams tailored to client needs. It offers customer support, back-office operations, technical support, and more services. 

The company serves various industries, including e-commerce, healthcare, SaaS, financial services, and hospitality.

Helpware differentiates itself by cultivating a strong internal culture prioritizing employee satisfaction and client success. 

This allows them to deliver high-quality, consistent service across all levels of customer interaction and back-office operations. Their approach to outsourcing emphasizes long-term partnerships, ensuring that clients benefit from scalable solutions that grow with their business.

Why Helpware is a Good Alternative to Teleperformance

• Customizable Teams: Helpware builds bespoke teams for each client, contrasting with Teleperformance’s more standardized service delivery. This allows for greater flexibility and alignment with specific business goals.
• People-First Approach: Helpware’s strong focus on employee well-being creates a motivated workforce, leading to better customer service and operational outcomes. Teleperformance, by comparison, may struggle with employee engagement due to its sheer size.
• Global Reach with Local Expertise: Helpware has a presence in multiple regions, providing businesses with access to a global talent pool while ensuring that teams are aligned with local market needs.
• Flexibility and Scalability: Helpware offers more scalable solutions, especially for startups and growing companies, making it an ideal choice for businesses looking for agile operations.

Helpware Features and Benefits

• Customer Support: Helpware provides multilingual customer support across multiple channels, including phone, chat, email, and social media, ensuring customer queries are handled efficiently and professionally.
• Back-Office Operations: They also offer back-office services such as data entry, content moderation, and fraud prevention, providing comprehensive support to help streamline internal processes.
• AI-Powered Services: Helpware integrates AI operations, offering services such as data annotation, image processing, and natural language processing (NLP) to help businesses optimize their AI models.
• Technical Support: The company offers round-the-clock technical support services, ensuring customer issues are resolved quickly and effectively.
• Tailored Solutions: Helpware creates highly customized outsourcing solutions, offering flexibility in team size and service scope to meet each client's needs.

Helpware Pricing

Helpware's pricing plans are structured to cater to various business needs, from startups to large enterprises. 

Each plan is developed to provide value and scalability.

• Talent Only: Includes dedicated agents and shared management support for two or more teams.
• Talent & Primary Support: Adds more management services and support for teams of five or more.
• Talent & Full Support: A complete, dedicated customer experience team for businesses with 25+ agents.

Alternative #5: SureCall Experts

SureCall Experts is a leading business process outsourcing (BPO) company that offers comprehensive customer service, omnichannel support, technical support, and business process optimization services. 

Founded with a commitment to providing flexible, client-focused solutions, SureCall serves various industries, including finance, healthcare, and e-commerce. 

Their highly customizable services allow businesses to tailor solutions to their specific operational needs. The company operates from multiple global locations, including the United States, Canada, and the UK, providing round-the-clock services to ensure maximum client satisfaction.

SureCall stands out with its social responsibility initiatives, such as its GoodCall™ program, which contributes a portion of its revenue to charitable causes and supports global educational initiatives like Hero Girls. 

Moreover, SureCall is a Certified B Corporation, demonstrating its commitment to ethical business practices and sustainability.

Why SureCall Experts is a Good Alternative to Teleperformance

• Omnichannel Support: SureCall seamlessly integrates communication across phone, chat, email, and social media platforms, ensuring a smooth and consistent customer experience. This can offer more flexibility compared to Teleperformance’s larger, standardized structure.
• Tailored Solutions: SureCall’s ability to customize solutions to meet specific business needs provides a more personalized service than Teleperformance's broader offerings.
• Focus on Social Responsibility: As a Certified B Corporation, SureCall emphasizes sustainable business practices and community involvement, which may appeal to companies prioritizing corporate social responsibility.
• Global Reach with Local Expertise: With operations across North America and Europe, SureCall offers global coverage while focusing on localized service, helping clients with region-specific needs.
• Scalability and Flexibility: SureCall’s solutions are scalable, making them a strong alternative for businesses of varying sizes that need to expand their customer support operations quickly and efficiently.

SureCall Experts Features and Benefits

• Omnichannel Solutions: SureCall integrates multiple communication channels (phone, chat, email, and social media) into a single platform, streamlining customer interactions and enhancing the customer experience.
• Technical Support: SureCall provides Tier 1 and Tier 2 technical support, helping businesses manage inbound and outbound customer queries efficiently, which is ideal for companies that rely heavily on tech-driven customer interactions.
• Back-Office Services: Their back-office support includes data entry, order processing, and content moderation, helping companies optimize operations without straining internal resources.
• Emergency Response Services: With extensive experience in handling emergencies, SureCall ensures 24/7 crisis management for industries like oil, gas, and construction, offering peace of mind during critical situations.
• Business Process Optimization: SureCall’s focus on business process optimization helps streamline operations, improve efficiency, and reduce business costs through tailored, efficient solutions.

SureCall Experts Pricing

SureCall Experts does not publicly disclose specific pricing details, preferring to offer customized quotes based on each business's unique requirements. 

This ensures that you only pay for the services you need, with the option to adjust as your business grows or your needs change.

Alternative #6: Boldr

Boldr is a purpose-driven, B-Corp-certified outsourcing company founded in 2016. 

It focuses on ethical outsourcing and impact sourcing, providing access to meaningful work for under-resourced communities. Their mission is to create sustainable job opportunities, connect people globally, and support business growth through tailored outsourcing solutions.

Boldr’s services span customer support, data management, and sales enablement, focusing on rapidly growing industries like eCommerce, SaaS, and EdTech. 

Their scalable model allows businesses to quickly adjust to seasonal demands or growth phases while ensuring high-quality service. Boldr differentiates itself by emphasizing professional development and community impact, ensuring clients and employees benefit from its operations.

Why Boldr is a Good Alternative to Teleperformance

• Ethical Focus: Boldr’s B-Corp certification and dedication to impact sourcing make it a standout alternative for businesses looking for outsourcing partners that align with their social responsibility goals.
• Custom Solutions: Unlike Teleperformance’s broader service offerings, Boldr provides tailored, scalable solutions, ideal for companies experiencing rapid growth or fluctuating demand.
• Community Engagement: Boldr actively invests in the communities where it operates, creating job opportunities and focusing on the professional development of its team members. This approach is more human-centric than that of larger BPO firms.
• Industry Specialization: Boldr specializes in sectors like eCommerce, SaaS, and EdTech, making it a strong partner for businesses in these fast-evolving industries.

Boldr Features and Benefits

• Customer Support: Boldr delivers multichannel customer support, handling queries across phone, email, and chat platforms.
• Sales Enablement: Boldr supports clients with sales enablement services, helping businesses improve sales conversion and customer acquisition through skilled outsourcing teams.
• Data Management: Their data management services include everything from data entry to more complex processes like data validation and analytics, allowing businesses to streamline their back-office operations.
• Scalability: With scalable outsourcing solutions, Boldr adapts quickly to seasonal or business growth, making it a great partner for businesses that experience frequent shifts in demand.
• Impact Sourcing: Boldr’s commitment to hiring from underprivileged communities ensures businesses benefit from a diverse and socially responsible workforce.

Boldr Pricing

Boldr offers custom pricing depending on the scope of services required, focusing on providing cost-effective solutions for growing businesses. 

While specific price points are not listed on their website, they encourage businesses to request a free consultation for a tailored quote. This approach allows for flexibility and ensures that the services fit within the client’s budget and operational needs.

Alternative #7: Outsourced

Outsourced is a premium business process outsourcing (BPO) provider based in the Philippines. It offers dedicated offshore staffing services to international companies. 

It has grown to serve over 250 clients globally, helping businesses access the top 5% of talent in the Philippines. With expertise in various industries, including IT, customer service, marketing, creative, and healthcare, Outsourced focuses on providing full-time remote or office-based staff that can serve as an extension of your local team. 

This allows companies to benefit from high-quality work while reducing operational costs by up to 75%.

Outsourced places significant emphasis on ISO-certified processes, ensuring high standards in data security and quality management. Its state-of-the-art facilities offer world-class infrastructure and support, making it a trusted partner for businesses seeking reliable offshore staffing solutions.

Why Outsourced is a Good Alternative to Teleperformance

• Cost Efficiency: Outsourced allows businesses to save up to 75% in operational costs compared to local hires, making them a cost-effective solution for companies seeking high-quality talent without the overhead of in-house staff.
• Access to Top Talent: Outsourced specializes in recruiting the top 5% of talent in the Philippines, ensuring businesses receive highly skilled professionals for IT development, customer service, and administrative support.
• Customizable Services: Outsourced offers remote and office-based staffing options, allowing businesses to select the best model for their needs. This flexibility contrasts with Teleperformance's more standardized global services.
• Focus on Quality: With ISO 9001 and ISO 27001 certifications, Outsourced adheres to stringent quality management and data security protocols, providing peace of mind for companies handling sensitive information.

Outsourced Features and Benefits

• Dedicated Staffing Solutions: Outsourced helps businesses build a remote or office-based team tailored to their specific needs, offering full-time staff that integrates seamlessly into the company’s operations.
• Industry Expertise: The company offers specialized staffing across various sectors, including IT, customer service, marketing, engineering, and healthcare, making it suitable for various business processes.
• World-Class Infrastructure: Outsourced provides premium, ISO-certified office environments equipped with high-speed internet, redundant power supplies, and modern facilities designed to ensure productivity and comfort.
• Superior Recruitment Process: Their recruitment process is highly selective, focusing on finding professionals with the right skills, cultural fit, and experience to exceed client expectations.
• Data Security: With certifications in ISO 27001, Outsourced ensures that client data is handled with the highest level of security, adhering to global standards for information management.

Outsourced Pricing

Outsourced offers custom pricing based on each business's specific staffing needs. Clients can request a free consultation to receive a tailored quote. 

Outsourced model allows for flexible contracts and competitive pricing, making it a cost-effective option for companies looking to scale without the financial burden of hiring locally. 

By providing remote and office-based options, Outsourced ensures that businesses only pay for the services they need while benefiting from a highly skilled workforce.

Alternative #7: Alorica

Alorica is a global leader in customer experience (CX) and business process outsourcing (BPO). 

With over 100,000 employees across 19 countries, Alorica provides various services, including customer care, technical support, sales, back-office operations, and logistics management. 

They serve diverse industries such as healthcare, financial services, technology, retail, and telecom, making them a go-to partner for businesses looking to enhance customer service through scalable and innovative solutions. 

Alorica’s strength lies in integrating advanced technology, such as AI-driven customer interactions, with human-centered service, ensuring personalized and efficient support at scale.

Alorica is recognized for its AI-powered tools, including Alorica ReVoLT, a real-time voice language translation tool, and AVA, an AI-driven virtual assistant, which have set benchmarks for multilingual customer service. 

This focus on digital transformation has earned Alorica multiple industry accolades, including being named a Leader in the 2024 Everest Group Customer Experience Management PEAK Matrix®. 

Their innovative approach combines people and technology to deliver efficient, seamless, and scalable customer experiences.

Why Alorica is a Good Alternative to Teleperformance

• Advanced AI Integration: Alorica’s use of AI tools like ReVoLT and AVA enhances multilingual communication and efficiency, giving it a technological edge over Teleperformance in delivering digitally enhanced customer experiences.
• Industry Expertise: Alorica serves various industries, from healthcare to retail, ensuring tailored solutions for sector-specific challenges.
• Global Reach with Local Expertise: With operations spanning 19 countries, Alorica offers a blend of onshore, nearshore, and offshore support, providing flexibility in service delivery and cost management.
• Focus on Client-Centric Solutions: Alorica’s privately held status allows it to focus more on client needs without being constrained by shareholder demands, offering greater agility and customized solutions compared to Teleperformance's more standardized offerings.

Alorica Features and Benefits

• Multilingual AI Tools: Alorica ReVoLT offers real-time voice translation in over 75 languages, while AVA provides automated customer support, enhancing multilingual customer interactions.
• Industry-Specific Solutions: Alorica provides customized solutions across sectors such as finance, healthcare, and technology, ensuring relevant and effective customer care strategies.
• Comprehensive CX Services: Their offerings include customer support, sales services, back-office support, and technical assistance, enabling businesses to handle every aspect of customer interaction through one partner.
• Scalable Operations: Alorica manages over 2 billion customer interactions annually, demonstrating its capacity to handle large-scale operations with consistent quality.

Alorica Pricing

Alorica does not offer fixed pricing on its website but provides custom quotes based on a business's specific needs and size. 

Their pricing models are tailored to the level of support and technology integration required, with scalable options for businesses of any size.

Alternative#8: PartnerHero

PartnerHero is a people-first BPO company offering customized outsourcing solutions. 

PartnerHero operates in 19 global hubs across regions, including North America, Latin America, Europe, and Asia. 

They specialize in customer support, content moderation, software QA, and trust and safety services, making them a preferred choice for startups and companies in high-growth industries such as SaaS, fintech, e-commerce, and tech.

PartnerHero is committed to ethical outsourcing, focusing on social responsibility, inclusivity, and career development. They pay 10-20% above industry-standard wages, and their leadership is committed to human rights and diversity. 

Combined with scalable, flexible services, this approach makes them a standout option for companies seeking quality outsourcing with a global reach.

Why PartnerHero is a Good Alternative to Teleperformance

• Custom Solutions for Startups: Unlike Teleperformance's broad global operations, PartnerHero offers highly customized teams to support fast-growing businesses, making them an excellent choice for startups.
• People-First Approach: PartnerHero focuses heavily on employee well-being, leading to high retention rates and better service quality. This contrasts with some large BPOs, where turnover may be higher.
• Scalable Services: PartnerHero offers flexible contracts with a 30-day rolling term. These contracts allow businesses to scale up or down easily, depending on their needs, without long-term commitments.
• Industry Expertise: With strong expertise in SaaS, fintech, e-commerce, and edtech, PartnerHero excels in providing niche outsourcing services that align with specific industry needs.

PartnerHero Features and Benefits

• Customer Support and CX: Full 24/7 customer support across multiple channels (email, chat, voice, social media) with teams that act as an extension of your brand.
• Content Moderation: Specialized in keeping online platforms safe by handling trust and safety concerns, fraud prevention, and content review.
• Software QA and Engineering Support: Their technology teams provide quality assurance testing and help maintain and scale SaaS platforms.
• Global Presence: With offices in Honduras, Romania, the Philippines, and remote employees worldwide, PartnerHero offers global coverage to meet business needs.
• Cost-Effective: PartnerHero offers competitive pricing, allowing companies to build their teams for half the cost of in-house hiring.

PartnerHero Pricing

PartnerHero offers flexible, transparent pricing with no hidden fees. Their pricing structure is designed to scale with business growth and includes flexible support, dedicated teams, and fully managed operations to cater to varying operational needs.

Flex Launch - $10.00/hr

This plan is ideal for businesses with low-volume support needs. Starting at 40 hours per week, it provides essential customer support services in English (C1 proficiency) via email from Manila, Philippines. Flex Launch is great for businesses that require minimal support but still want professional services such as management, training, quality assurance (QA), and workforce management (WFM).

Flex Support & Dedicated Teams

These options offer more customized support solutions. Businesses can build dedicated teams tailored to specific needs for customer support, technical operations, or content moderation. Both Flex Support and Dedicated Teams ensure businesses receive personalized service.

Managed Operations

For businesses requiring a more hands-off approach, PartnerHero provides Managed Operations, which include fully integrated operations designed to ensure cost reduction while maintaining high service standards. This option includes complete team management, from recruitment to training and performance monitoring, offering a more comprehensive solution for larger companies or those needing complex operational support.

Alternative#9: SuperStaff

SuperStaff is a global business process outsourcing (BPO) company that provides onshore, offshore, and nearshore services.

It serves businesses across North America, Asia, and Europe. Originally created to support its parent company in the healthcare and biopharma industries, SuperStaff has since expanded its reach to serve a wide range of clients, from startups to Forbes-listed enterprises.

SuperStaff offers a comprehensive suite of services, including customer service outsourcing, technical support, back-office support, content moderation, recruitment process outsourcing, and e-commerce support. 

Their goal is to provide cost-effective and customized outsourcing solutions while maintaining high service standards and leveraging a diverse talent pool across multiple time zones.

Why SuperStaff is a Good Alternative to Teleperformance

• Tailored Solutions: SuperStaff specializes in providing customized outsourcing services, unlike Teleperformance’s more standardized approach. They build dedicated teams designed to meet specific business needs, making them ideal for companies looking for more personalized support.
• Cost Savings: With operations based in Asia and Latin America, SuperStaff provides access to highly skilled talent while offering cost-effective solutions, typically reducing operational costs by 30-60%.
• Multilingual Support: SuperStaff excels in offering multilingual services in over 30 languages, making it a great choice for companies that require language diversity to serve global markets.
• Specialized Expertise: SuperStaff provides niche services such as legal process outsourcing, healthcare outsourcing, and data science outsourcing, making it a strong competitor for businesses looking for specialized, high-level outsourcing solutions.

SuperStaff Features and Benefits

• Multichannel Customer Support: SuperStaff offers 24/7 customer service across multiple platforms, including voice, email, and chat, ensuring consistent and reliable customer interactions.
• Back-Office Support: Their back-office services include data entry, content moderation, accounting, and bookkeeping, helping businesses streamline non-core tasks while maintaining operational efficiency.
• Recruitment Process Outsourcing (RPO): SuperStaff offers RPO services, helping companies optimize their recruitment, hiring, and onboarding processes, which is crucial for fast-growing businesses.
• Technical and IT Support: They provide technical support services such as programming, software development, and help desk solutions, tailored to meet the needs of tech-focused companies.
• Flexible Service Models: SuperStaff offers both full-time dedicated employees and shared services, allowing businesses to choose the level of support they need based on their budget and operational goals.

SuperStaff Pricing

SuperStaff follows a customized pricing model based on the specific needs of each client. 

They offer flexible contracts with the option for full-time or part-time staff, and clients can request a consultation to receive a tailored quote. Their competitive pricing model typically results in a 30-60% reduction in operational costs, making them a cost-effective alternative for businesses looking to scale without incurring high overhead expenses.

Alternative #10: SupportYourApp

SupportYourApp, founded in 2010, is a customer and technical support outsourcing company headquartered in Wilmington, Delaware. With a team of over 2,000 professionals, the company specializes in providing support-as-a-service to tech startups, mid-market companies, and large enterprises. They offer various services, including 24/7 customer support, technical troubleshooting, back-office solutions, and data annotation across multiple chat, email, and voice channels.

SupportYourApp operates in 30+ countries and supports more than 60 languages, making it a strong contender for businesses seeking global coverage and multilingual capabilities. Their services are particularly well-suited for industries like IT, eCommerce, gaming, and SaaS, where timely and efficient customer interactions are critical to success.

Why SupportYourApp is a Good Alternative to Teleperformance

• Multilingual Expertise: SupportYourApp provides customer support in 60+ languages, which makes them highly effective for businesses with global customer bases, especially compared to Teleperformance’s more traditional language offerings.
• Tech-Driven Approach: With a strong focus on tech startups and growing businesses, SupportYourApp integrates modern tools and platforms to ensure smooth, efficient support processes, making them a better fit for tech-savvy companies.
• Flexibility in Operations: SupportYourApp provides both dedicated and shared consultant models, allowing businesses to scale their customer support teams as needed, whereas Teleperformance tends to have larger, more rigid setups.
• Data Security: Certified with PCI DSS and ISO/IEC 27001, SupportYourApp ensures the highest level of data security, a crucial factor for businesses dealing with sensitive customer information.

SupportYourApp Features and Benefits

• 24/7 Multichannel Support: The company offers round-the-clock support across various channels, including email, chat, voice, and social media, ensuring customers receive help whenever needed.
• Integration with Popular Tools: SupportYourApp is fully integrable with widely used chat and phone systems, offering seamless customer support services.
• Data Security Compliance: The company is PCI DSS and ISO/IEC 27001 certified, ensuring that client data is handled with the utmost care and security.
• Specialization in Tech and SaaS: SupportYourApp is a go-to choice for tech companies, offering specialized support for IT troubleshooting, eCommerce platforms, and gaming companies.
• Omnichannel Support: SupportYourApp provides voice, chat, email, and social media support for a consistent customer experience across all channels.

SupportYourApp Pricing

Pricing for SupportYourApp services is tailored to meet the specific needs of each business, ensuring that companies of all sizes can benefit from professional support services without exceeding their budget. 

The pricing model is designed to be scalable, allowing businesses to adjust their level of service as their needs evolve.

• Essential: For businesses with limited customer bases, includes personalized support, L1-L3 complexity, up to 16/7 coverage, and shared management.
• Growth: Designed for growing businesses, offers wider expertise, extended analytics, and additional supervision.
• Advanced: Suited for large businesses with high support needs, includes dedicated hiring and advanced analytics.
• Enterprise: Fully customizable support ecosystems for handling large volumes and diverse interactions.

What to Look for in a Teleperformance Alternative?

When looking for a Teleperformance alternative, focus on a few key factors that ensure the new outsourcing provider aligns with your business goals. 

Here’s what to consider:

1. Customization and Flexibility

Teleperformance offers large-scale, standardized solutions, which may not suit businesses needing more personalized services. 

Look for alternatives that provide customizable solutions tailored to your specific industry needs. Providers like NeoWork, PartnerHero, and CloudTask excel in creating bespoke teams that can grow and adapt as your business evolves​.

2. Technology Integration

Teleperformance integrates advanced technologies, but if your business is highly tech-driven or in need of cutting-edge tools like AI, automation, or data analytics, consider alternatives like SupportYourApp or Boldr. 

An alternative like NeoWork also stands out for its ability to combine AI training with manual workflows, ensuring businesses get the best of both worlds—immediate human support while working towards long-term automation.

3. Cost Efficiency

Evaluate the pricing structure of potential alternatives to ensure they align with your budget. 

Providers like SuperStaff and Outsourced offer cost-effective solutions that can reduce operational expenses by as much as 30-60%, while still maintaining high service standards​.

4. Multilingual Capabilities

If your business serves a global customer base, the availability of multilingual support is crucial. 

Teleperformance offers this, but alternatives provide support in 60+ languages, making them better suited for businesses with diverse linguistic needs​.

5. Employee Engagement and Retention

High employee turnover can affect service quality. 

Alternatives like NeoWork address this challenge with industry-leading retention rates of 91%, which helps keep small, cohesive teams together for long periods.

By maintaining such high retention rates, NeoWork ensures that its teams develop a deep understanding of the client’s processes, culture, and goals. 

This stability is critical, particularly for businesses that rely on long-term partnerships and seek to avoid the disruption caused by constant personnel changes. NeoWork’s focus on career development, employee satisfaction, and an inclusive work environment helps achieve this level of retention, which ultimately leads to higher service quality and more consistent customer experiences.

6. Industry Expertise

Choose a provider with specific expertise in your sector. For example, Boldr specializes in eCommerce, SaaS, and edtech, while PartnerHero offers experience in industries like fintech and customer service. 

This industry-specific knowledge can enhance service delivery.

Get Started with NeoWork

NeoWork’sapproach combines innovative solutions with transparent pricing and a client-centric model. 

This ensures that the services provided meet and exceed client expectations.

NeoWork excels in providing tailored services such as:

• AI model training with data labeling and annotation.
• Manual processes that ensure enhanced user experiences until they can be automated.
• Custom workflows designed to integrate seamlessly with your business, supported by continuous feedback loops to improve product builds.

To get started with NeoWork, book your consultation to experience a new way to work today!