Customer Experience

Our team is extensively trained, with emphasis on:

AI-assisted agents for more efficient issue resolution

Streamlined customer interactions

Insightful data analysis

Brand ambassadorship

We operate 24/7, ensuring that your customers receive top-quality support whenever they need it.

We also support:

Marketing
Design
IT
Engineering
Finance

From the technical to the creative, and everything in between, we’re here for you.

Recent Projects

Animation Reel

Leverage 3-D animation and virtual production for everything from branding materials to music videos.

Products Reel

Craft compelling product demos with 3-D animation and motion graphics.

Architectural Rendering Reel

Bring your projects to life with realistic photo renders, top 3-D visualization tools, and virtual tours.

Case Study

98.12% Quality Assurance average score over last 12 months

CareRev

CareRev is an on-demand marketplace for healthcare workers

The Problem

As CareRev prepared to raise its Series A, it knew that its operational complexity would increase. The company needed a partner to reliably transition to 24/7 support that could handle escalations when the onshore team was off during nights and weekends.

NeoWork's Solution

Matched CareRev’s growth rate by scaling the support team size from 2 to 30 teammates
Took over the credentialing review, building supplemental training materials to help with state-level health care professional credentials, including 15 state-level credentials
Created quality assurance rubrics, KPI scorecards, and reporting dashboards to measure success and set up the team for scale

" Partnering with NeoWork has been one of the most impactful operational changes in the history of CareRev. Prior to NeoWork, CareRev was mainly operating during weekday business hours, which is not scalable for a growing company in the healthcare tech space. I can honestly say that the NeoWork team has gone above and beyond my expectations; CareRev is able to meet up with the increasing demands of the industry and truly offer 24/7 customer support now, all due to NeoWork. ”