Selecting the right customer experience (CX) partner means finding a provider that aligns with your business’s goals, agility, and innovation needs. 

While Foundever and Teleperformance have established themselves as global BPO leaders, NeoWork takes a different approach—prioritizing flexibility, personalization, and scalable solutions tailored to your growth.

Unlike traditional outsourcing models, NeoWork operates with a startup mindset, enabling rapid adaptation and high-touch engagement that larger competitors struggle to match. With industry-leading retention rates and a focus on continuous improvement, we don’t just manage CX—we elevate it.

Whether you're a growing business or an enterprise seeking a more dynamic alternative, NeoWork offers the agility and customization to ensure lasting success.

So, which CX provider fits your needs? Let’s break it down.

Teleperformance vs. Foundever vs. NeoWork at a Glance

NeoWork Overview

NeoWork is a business process outsourcing (BPO) company that delivers personalized solutions to enhance operational efficiency and drive client growth. By leveraging a lean, cost-effective structure, we enable significant savings while supporting higher employee compensation and retention rates.

One of NeoWork's standout features is our startup mindset, which enables rapid adaptation and agility. Unlike traditional BPOs, We offer flexibility with its à la carte services, allowing businesses to scale as their needs change. We emphasize employee retention with a 91% retention rate against an industry standard of 60%. This stability ensures your team members stay committed and integrated, contributing to long-term success.

With experience in multiple industries, such as tech, healthcare, logistics, and e-commerce, NeoWork is highly versatile. Our staff is carefully selected and trained, with only 3.2% of candidates making the cut, ensuring top-tier service delivery.

NeoWork Core Features

• Flexible, On-Demand Staffing
• Comprehensive Business Solutions
• Industry Expertise
• Superior RPO Solutions

Flexible, On-Demand Staffing

Our approach allows organizations to scale workforce capabilities without traditional employment constraints. Remote professionals integrate seamlessly with internal teams, utilizing client-specific tools and processes to create unified workflows. 

We offer engagement flexibility through full-time, part-time, and project-based options, eliminating long-term commitment risks. This innovative staffing strategy enables businesses to adjust to market changes rapidly, seize emerging opportunities, and maintain operational agility without incurring substantial overhead or recruitment challenges.

Comprehensive Business Solutions

NeoWork provides integrated services designed to elevate operational efficiency and customer engagement. Our offerings encompass customer experience management through omnichannel support, virtual assistants for administrative and accounting tasks, AI training solutions with meticulous data annotation, extensive IT support, and robust content moderation services.

These comprehensive solutions are strategically crafted to address diverse business needs, ensuring seamless workflow integration and enhanced operational performance. 

By transforming ambitious concepts into actionable strategies, we empower organizations to achieve key performance indicators while maintaining focus on core business objectives.

Industry Expertise

NeoWork delivers specialized solutions tailored to diverse industry challenges, providing targeted support across multiple sectors. Our team comprehensively understands unique operational requirements, offering precise services in technology, healthcare, logistics, media, gaming, and e-commerce.

We develop customized strategies that address specific sector demands, enabling businesses to optimize their processes and enhance performance. 

By leveraging deep industry knowledge, NeoWork transforms complex operational challenges into streamlined, efficient solutions that drive strategic growth and improve overall business capabilities.

Superior RPO Solutions

NeoWork revolutionizes talent acquisition through a comprehensive and flexible recruitment outsourcing approach. Our RPO services provide end-to-end recruitment cycle management tailored to diverse organizational needs across multiple industries. 

We offer a strategic, multi-tiered service model that adapts to each client's unique hiring requirements, from basic screening to advanced recruitment strategies. Our specialized team conducts meticulous resume screening, targeted candidate sourcing, and seamless interview coordination.

 By functioning as an extension of our clients' internal recruitment teams, we deliver cost-effective, customizable solutions that optimize hiring processes, reduce administrative burdens, and ensure access to top-tier talent across healthcare, bioscience, technology, staffing, and seasonal event management sectors.

NeoWork Pricing

Our pricing model offers flexible, transparent solutions across three service tiers:

Starter Plan

Designed for data-focused tasks requiring strong written English. Ideal for data labeling, data entry, and basic chat/email support. Pricing starts at $11 per hour for 1-10 team members, with volume-based discounts. Includes basic content moderation services.

Premium Plan

Tailored for roles demanding neutral English communication and adaptability. Supports virtual assistants, sales representatives, bookkeepers, and voice support. Provides advanced content moderation capabilities for sophisticated user-generated content management.

Enterprise Plan

Customized for specialized skill sets and fully managed services. Includes bilingual support, software engineers, graphic designers, and video editors. Features quality assurance managers, workforce management, and dedicated trainers. Pricing is individually tailored to specific organizational requirements.

Key Benefits:

• Straightforward monthly invoicing
• No hidden fees
• No setup or cancellation charges
• Rapid team deployment (typically within three weeks)

Check our pricing page or contact our team to explore customized solutions that align with your budget and business objectives.

Teleperformance Overview

Teleperformance is a global leader in customer experience management, with a strong presence in over 100 countries. It provides omnichannel customer support, technical support, customer acquisition, analytics, and other services to companies across various industries.

Teleperformance highly emphasizes technology, leveraging advanced artificial intelligence, automation, and data analytics to enhance service delivery. This technology-driven approach helps optimize processes, increase efficiency, and drive meaningful customer interactions. With solutions catering to front-end and back-end needs, Teleperformance enables businesses to maintain high performance while offering personalized, responsive service.

With deep expertise in industries such as healthcare, finance, retail, and technology, Teleperformance offers tailored solutions that address specific market needs. Its commitment to excellence is reflected in its global workforce, which includes over 400,000 employees dedicated to providing world-class customer care.

Teleperformance Core Features

• Omnichannel Customer Support
• Customer Analytics and Insights
• Security and Compliance

1. Omnichannel Customer Support

Teleperformance excels in providing customer support across various channels, including voice, email, chat, social media, and messaging platforms. This omnichannel approach ensures that customers can engage with brands through their preferred me thod of communication, leading to higher satisfaction and loyalty.

2. Customer Analytics and Insights

Teleperformance leverages advanced analytics and AI-powered tools to help clients gain valuable insights into customer behavior, preferences, and sentiment. The company identifies trends, pain points, and opportunities for improvement by analysing vast amounts of customer interaction data.

These insights enable businesses to make data-driven decisions, optimize processes, and develop targeted strategies to enhance customer satisfaction and drive growth. Teleperformance's analytics capabilities also help clients measure the effectiveness of their customer experience initiatives and continuously refine their approach.

3. Security and Compliance

As a trusted partner handling sensitive customer information, Teleperformance places utmost importance on security and compliance. The company adheres to stringent data protection regulations, such as GDPR and HIPAA, ensuring the confidentiality and integrity of client and customer data.

By prioritizing security and compliance, Teleperformance instills confidence in its clients, allowing them to focus on their core business while entrusting their customer experience management to a reliable partner.

Foundever Overview

Foundever, formerly known as Sitel Group and Sykes, is a global provider of customer experience (CX) solutions. The company offers a wide range of services to help businesses enhance customer interactions, drive loyalty, and improve operational efficiency. With a presence in 45 countries and over 150,000 employees, Foundever is well-equipped to support clients across various industries and geographies.

Foundever's comprehensive suite of CX solutions includes customer service, technical support, sales and retention, back-office support, and digital transformation.

With a focus on innovation, Foundever integrates AI and automation to accelerate digital transformation, improving efficiency while maintaining the human touch. The company’s vast global reach, combined with a strong performance culture, allows them to adapt to the ever-changing needs of the market. As a result, Foundever remains a trusted partner for businesses looking to enhance their CX operations, reduce costs, and build stronger connections with their customers.

Foundever Core Features

• Omnichannel Customer Support
• CX Consulting and Digital Transformation
• Work-at-Home and Hybrid Workforce Solutions

1. Omnichannel Customer Support

Foundever provides customer support across various channels, including voice, email, chat, social media, and messaging platforms. The company's omnichannel approach ensures that customers can engage with brands through their preferred method of communication, resulting in higher satisfaction and loyalty.

Foundever's global network of contact centers and work-at-home agents allows clients to provide 24/7 support in multiple languages. The company's highly trained agents have the knowledge and tools to handle complex inquiries, resolve issues efficiently, and deliver exceptional customer experiences.

2. CX Consulting and Digital Transformation

Foundever offers CX consulting services to help clients optimize their customer experience strategies and drive digital transformation. The company's team of CX experts works closely with clients to assess their current processes, identify areas for improvement, and develop tailored solutions that align with their business objectives.

Some of the key areas Foundever focuses on include:

• Customer Journey Mapping: Analyzing and optimizing customer touchpoints to create seamless, cohesive experiences
• CX Technology Implementation: Integrating advanced tools and platforms to streamline operations and enhance service delivery
• Data Analytics and Insights: Leveraging customer data to gain valuable insights and make informed decisions
• Process Automation: Implementing robotic process automation (RPA) and AI-powered solutions to improve efficiency and accuracy

By partnering with Foundever, clients can accelerate their digital transformation efforts and stay ahead of the curve in an increasingly competitive landscape.

3. Work-at-Home and Hybrid Workforce Solutions

Foundever has been at the forefront of the work-at-home revolution, offering flexible and scalable workforce solutions enabling clients to tap into a vast talent pool. The company's work-at-home model allows agents to provide high-quality support from their homes, reducing overhead costs and increasing employee satisfaction.

Foundever's hybrid workforce solutions combine on-site and remote work benefits, allowing clients to optimize their operations based on their specific needs. This approach provides greater flexibility, business continuity, and the ability to scale up or down quickly in response to changing demands.

Teleperformance vs. Foundever vs. NeoWork: Customer Service

Teleperformance provides global multilingual support across various channels with extensive contact center networks.

Foundever offers comprehensive omnichannel customer care solutions focused on employee engagement and complex inquiry handling.

NeoWork offers flexible, on-demand staffing, allowing businesses to scale their customer service operations quickly. Our startup mindset offers more agility and high-touch engagement than larger, more traditional providers. By maintaining significantly higher employee retention rates and implementing a lean, cost-effective operational structure, NeoWork delivers more personalized, agile, and responsive customer service than traditional large-scale providers.

Teleperformance vs. Foundever vs. NeoWork: Workforce Management

Teleperformance focuses on scalability and global reach, making it an ideal choice for large organizations that need a consistent, high-performing workforce across different regions. Their workforce management solutions incorporate advanced technologies such as AI, machine learning, and automation to forecast demand, schedule agents effectively, and optimize performance.

Foundever provides flexible workforce models with work-at-home and hybrid solutions to scale teams dynamically.

NeoWork sets a new standard in workforce management through strategic, data-driven talent acquisition and development. Our approach prioritizes employee growth, offers competitive compensation, and leverages cutting-edge insights to ensure clients receive top-tier talent that matches their evolving business requirements.

Teleperformance vs. Foundever vs. NeoWork: Technology and Innovation

Teleperformance invests in AI, analytics, and automation to enhance service efficiency.

Foundever uses AI-driven insights to analyze customer interactions, predict trends, and offer actionable recommendations for continuous improvement. Foundever’s commitment to CX consulting also means they help businesses identify opportunities to innovate and integrate new technologies to stay ahead of customer expectations.

NeoWork leads technological innovation by seamlessly augmenting human expertise with AI-powered tools. Our intelligent systems, including advanced chatbots and precision routing, enable faster, more accurate resolutions while maintaining the critical human touch that sets us apart from purely automated solutions.

Teleperformance vs. Foundever vs. NeoWork: Customization and Flexibility

Teleperformance is highly scalable and flexible in its global operations. Their customization primarily revolves around the omnichannel approach, where businesses can choose from a wide range of service channels, such as phone, chat, email, and social media, ensuring they meet their customers where they are.

Foundever emphasizes a high-touch, personalized approach, taking the time to design customer journeys and workflows that align with a company’s unique challenges and goals. Their use of AI and automation is also highly customizable, as they ensure these tools are integrated to best serve their client’s customers.

NeoWork redefines customization through hyper-personalized engagement models. Our transparent, flexible contract terms and client-centric partnership approach ensure clients receive a uniquely tailored solution that precisely aligns with their specific operational needs, setting a new benchmark in service adaptability.

Teleperformance vs. Foundever vs. NeoWork: Which Should You Choose?

To help you make an informed decision, here's a scoring table that provides a comparative view of their features on a 5-point scale.

Get Started with NeoWork

NeoWork offers personalized solutions that adapt to your business needs, providing flexibility and agility that larger BPOs cannot match. With a strong focus on employee well-being, NeoWork ensures high retention rates, translating into consistent and quality service for your organization.

Our use of AI and data-driven insights allows for informed decision-making and efficient workforce management. NeoWork's transparent pricing and flexible contract terms make it a cost-effective choice without sacrificing service quality.

Choosing NeoWork means partnering with a company that prioritizes your growth and success. Our tailored approach and commitment to continuous improvement position them as a top choice in the industry.

Contact us today and discover how our flexible, scalable solutions can help your business thrive.